DELIVERY INFORMATION

Almost all our orders are shipped from United Kingdom, although occasionally some may be shipped from Ireland. The following brands are shipped exclusively from Ireland: Satya, Dogeared, Ban.do, Kate Spade, Ted Baker, Orla Kiely, Caroline Svedbom, and Katie Loxton.

Orders received before 2pm (BST) are dispatched on the same day unless in exceptional circumstances where it is not possible to do so. Please see the table below for an outline of costs and approximate delivery times. Aquaruby is not responsible for any postal delays. If your delivery has been delayed, then please contact us and we will provide you with the tracking number (where applicable) to enable you to trace the package with your local postal service.

For customers outside of the EU, please be aware that it is the buyer’s responsibility to pay any import taxes/customs duties. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks. If you have any questions regarding international delivery, please email us at info@aquaruby.com for assistance.

To reduce environmental waste, all orders are sent without a paper invoice. If you require an invoice, please email us at invoice@aquaruby.com and we will gladly forward you a copy.

DELIVERY COSTS

UK & IRL: Free for orders over £75, otherwise £3.90
EU: Free for orders over £100, otherwise £3.90
REST OF WORLD: £9.90

* Like all online businesses, due to COVID restrictions and numerous shipping issues, shipping is taking considerably longer than normal. Please factor this in to your expectations.

** Please note, that due to their weight and fragility, some items such as mugs, candles etc cannot be shipped outside Europe through normal postal services.